Cancellations must be immediately notified to us by email.
a) Corona Virus 19 Pandemic
In the event that you are prevented from having your holiday due to either us or you being in a Government mandated tier level or a national lockdown that prevents you from travelling the following will be applicable:
What you will be refunded: 100% of any accommodation & dog fees (if applicable) that you have paid.
What we will retain: The 8% booking fee (which was 8% of the full cost of your holiday) which you paid when you made your booking. This fee is a disbursement to cover some of our expenses incurred during the booking and then subsequent cancellation process. These costs include our admin costs, bank fees and accounting fees.
b) Cancellation for reasons other than those related to the Corona Virus 19 Pandemic
In the event that you or any of your party wish to cancel your holiday for any reason to include but not limited to, accident, illness (including Covid) a requirement or recommendation to self-isolate, quarantine, shield, family emergencies, jury service, bereavement (of both human and pet) other than those mentioned in point 3.a the following will be applicable:
Our undertaking: We will seek to re-let your holiday by advertising it as available on our website and other social media platforms as appropriate.
If we are able to re-sell your holiday:
What you will be refunded: In the event that we are able to re-book your holiday we will refund the accommodation & dog frees (if applicable) that you have paid less -
What we will retain: The booking fee & the cost differential if applicable: If we have to reduce the cost of the holiday in order to get it re-let. i.e. if you paid £550 for your break and we can only sell it at £500 then we will retain the difference of the £50 as this is a direct loss to us.
In this example the total you would receive back us would be £550 less the 8% booking fee of £44 and less the cost differential in selling it on, thus in this example it would be less £50 so you receive back from us £456
If we are unable to re-sell your holiday:
If your holiday is more than 71 days away:
What you will be refunded: If you have paid your balance of your holiday or part thereof we will refund this to you.
What we will retain: Your 33% deposit & booking fee (which was 8% of the full cost of your holiday)
If your holiday is 70 days or less away:
What you will be refunded:
The direct costs that we would have had to incur should your stay have gone ahead as planned these would include: welcome pack, house-keeping, gardening, maintenance and laundry.
What we will retain: The full cost of your holiday less the direct costs as stated above
4. YOUR HOLIDAY INSURANCE
We cannot recommend highly enough that you take out holiday insurance with a reputable insurer to cover you in the event that you have to cancel your holiday. It is your responsibility to check that your insurance cover is adequate and provides for such risks, but not limited to, illness (including Covid related illness ) requirement to self-isolate, accident, bereavement/illness (of both human and pet) or just a disinclination to take your holiday with us, together with the provision for bad weather in particular snow (if we are able to ready the cottage and its parking areas for you, but you don’t choose to travel and or including met office red weather warnings, you will not be entitled to a refund from us. This you would need to claim from your holiday insurance company. We will provide you with the necessary documentation that your insurance company will require ie proof of booking.
If we are unable to ready the cottage for you due to snow you will be fully refunded less the non-refundable 8% booking fee. If you choose not to take out UK travel insurance, then you accept responsibility for ANY loss that you may incur due to your cancellation.
There are many organisations offering UK holiday cancellation cover and many now also provide for Covid illness/self isolation cancellation cover. Here are a few examples of organisations cover or www.coverwise.co.uk/travel-insurance/corona-virus.aspx or. & the Post Office.
Please note that we do not sell insurance, we do not recommend any particular company, we receive no financial gain from these companies, they are purely here to demonstrate that there are organisations who cover UK holidays.