FAQ'S
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2

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3 but more poss on request

When deciding to book a holiday there are often many questions that need answers, and below are just some of the ones that we often get asked together with their answers. If you have any further queries please do not hesitate to contact us. Please note once you have confirmed your holiday you will be sent a link to the digital "Guest Information" book for your luxury pet friendly cottage in which we have tried to anticipate your every need. In this digital book you can expect to find an insider’s guide to the area’s must see attractions, hidden gem restaurants, best local pubs and activities, together with property specific details such as directions and instructions how to use the appliances.

Please click on the boxes below to find the answers specific to that tab but as a quick guide each cottage has the following: 

COTTAGE RELATED
 
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Are you keeping your Covid Secure measures in place.

Absolutely yes. Your safety and security is our priority. 

 

Are the gardens properly secure for all size of dogs?

Yes they are. We are dog owners ourselves and it is the first thing we look for when we are looking to book a stay away. Our gardens are properly dog secure.

How many dogs do you allow?

3 but more possible on request.

How many guests does each cottage sleep?

Each cottage sleeps up to 4 guests plus 1 babe in arms.

How many bathrooms does each cottage have?

Both bedrooms in Coleridge & Greenway have en-suite shower rooms, whilst the 2nd bedroom in the Quantock Hide has an adjacent shower room with WC and the master bedroom has a roll top bath for 2 and a en-suite WC.

Are the cottages suitable all year round?

Yes they are. They have full central heating.

Are the cottages private?

The cottages are all detached and are very private with large mature gardens. The Quantock Hide is set away from the other 2 and offers the ultimate in privacy.

Which cottages are the best to book if want to take two so we can accommodate 8 of us?

We have a lot of multi generational families and also those celebrating milestone events who want to be able to do this with friends and Coleridge & Greenway cottages are ideal for exactly this. Whilst both cottages are very private, detached and independent from each other, we can open a "secret" service gate within the 10ft high garden fencing between the cottages thus allowing for privacy and independence when required but easy access between the two properties when wanted.

Is there a hair dryer?

Yes, each bedroom has a hair dryer.

Do you have Wifi?

Yes, each cottage has WIFI. We are on Elon Musks Star Link satellite system so it is lightning fast :) 

Do the cottages have a coffee machine?

Yes, each cottage has a Nescafe Dolce Gusto machine.

Do you supply logs for the wood burner?

We supply the first basket of logs for you. The village shop at the end of the road sells logs and kindling.

Do you supply towels?

Yes we supply both robes and bath towels. Please could you bring your own beach and dog towels.

Are there washing machines?

Yes. Each cottage has a washer/drier, iron, ironing board and airing rack.

Do you provide high chairs and travel cots?

We do have high chairs but please let us know in advance of your stay if you need one. Due to the latests H&S guidelines we regret we are no longer able to offer travel cots. Please could you bring your own.

What type of fridge freezer do you have? 

Each cottage has a full size American style fridge freezer so there is plenty of storage space.

Are the cottages suitable for honeymoons?

Yes, all three cottages are. They are all luxurious, private and romantic. The most romantic is the Quantock Hide with its silk canopied bed and roll top bath for two. This cottage is our most popular for honeymoons and mini-moons.

Does every cottage have a hot tub and can it be used all year round?

Yes, each property has its own hot tub. The hot tubs are heated all year round for our guest use. We change the water for every guest so it may not be fully heated on the 1st night. The hot tubs are available for use all year round.

Do you supply basics?

Yes we do supply tea towels and oven gloves. In your cottage you will also find a starter pack of tea, coffee, salt, pepper, loo paper (2 x rolls per toilet) , basic cleaning materials, olive oil etc.

Do supermarkets deliver?

Yes they all do.

Do you have EV charging points?

Currently we do not have EV charging points. This is something that we are very much looking into and will post on our main website when we do. Please bare with us. Click here for the Zap Map which shows you where all the local charging stations are. I have used Adi as the main point but if you scroll down the page you will see 6 or 7 stations where you can charge up.

I have allergies, what type of bedding do you have?

All our bedding is hypo allergenic so there is no worries for you.

Do you allow smoking in the cottages?

100% not. Guests are welcome to smoke in the gardens. If there is evidence of smoking within the cottages we reserve the right to charge not only additional cleaning fees but also the re accommodating of the in coming guests in alternative premises until the smell of/evidence of smoking is no longer.

DOG RELATED
 
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How many dogs do you allow per cottage

We say 3, but more are definiately possible on request.

My dog does not like other dogs, is this a problem?

About 80-90 % of our canine guests are rescue people and the majority have issues of some sort or another so the cottages and their gardens (ie tall close board garden fencing) are designed to account for this. The Quantock Hills are very quiet if you see anyone else it is a rarity The dog zone is only for our cottage guests use and for the 3 years that we have had it I don't know of one occasion when someone has had to queue to use it.

Do you have a secure dog exercise area?

We don't have just one secure doggie exercise area we have 3! One is a 1.5 acre woodland play area complete with agility course. We then have Central Bark which is a 1 acre enclosed paddock and then Mini Bark which is 1/4 acre enclosed paddock which is ideal for those looking for a smaller restricted exercise space. Central Bark & Mini Bark are located next to the parking area for Coleridge & Greenway cottages and the Dog Zone is 4 minutes up the lane, or 1 minute from the Quantcok Hide. 

 Is the local pub dog friendly?

Yes we have 2 within walking distance. The Hood Arms is at the bottom of the lane. The food here is exceptional. We also have the Plough Inn at Holford, again this is a very good local pub.

Do you have lots of rules?

No, not at all. We appreciate that you are a responsible dog owner and that you will look after our much loved and cherished cottages and their gardens as you do your own home. If your dogs like to sit on the sofa not a problem just bring lots of blankets to cover them. The only thing we ask is that dogs not be left in the cottages and or gardens by themselves. They are in a strange environment and they may not behave with the decorum that they do at home. Everywhere in Somerset is dog friendly. If you did happen to want a day out or even a night without the fur kids then there are some very good local kennels both day and boarding and their details will be in your digital guide which you will get on booking.

Are the gardens properly secure?

Being dog owners ourselves, we understand how important it is to have properly dog secure gardens, as without this we can't relax if we are worried that our dogs might go off and have an adventure on their own, thus each of our cottage gardens are extremely well fenced with dogs in mind, even those who are escape artists.  We also have specific built doggie gates so you can decide how much or how little of your cottage's garden you want your dogs to have at any one time.

What is each cottage garden made up of?

Each cottage garden has a mixture of gravel and grass. As said above with the purpose built doggie gates you can decide if you want your fur kids to have the run of all the "garden rooms" for your cottage or just part of. 

Is there area good for walking and how far do we have to get for walks?

Yes! Some of the very best walking in the country is at the end of your garden with 9,500 acres of Quantocks (SSSI & AONB). The coast is also only a mile and a half away. We also have our 3/4 acre enclosed woodland doggie play zone with agility course.


Are the beaches dog friendly all year round?

Yes. All the local beaches are dog friendly year round, although in the summer at Minehead beach you have to keep to the right hand side. For best sandy beaches, Blue Anchor, Dunster and Bream Beaches fit the bill. Your local beach is Kilve, is a mile and a half away.

Do you have a hose to wash the dogs off?

Yes each cottage has a dedicated doggie spa area which has hot and cold shower taps, doggie baths and a drying area.

What are the protocols for booking the enclosed dog play areas

None!  As our 3 doggie play parks are only for use of the guests and their woofers who are staying in our 3 cottages, there is no need to book or queue, one of the 3 will always be available for your use. Also with so much on offer locally such as 9,000 acres of Quantock moorland on the door step and the beach just a hop down the lane you and the fur kids will be spoilt for choice. 

 
GARDEN RELATED
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Are the gardens properly secure for dogs?

Yes they are. We are dog owners ourselves so we truly understand how important this element is when looking for a holiday experience.

Is there a BBQ?

We provide charcoal BBQ's and the Quantock Hide also has a gas one. Charcoal can be purchased from the village shop at the end of the lane.

Is there parking off road and how many cars can we fit?

Yes each cottage has their own off road parking spaces, and yes there is plenty of room per cottage to park multiple cars.

Are the gardens lit? 

Each of the gardens have dusk to dawn ambient lights and also PIR's so you will be able to see the woofies when they go out for their late night business.

LOCAL AREA RELATED
 
 
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Is there a pub in walking distance?

Yes, the Hood Arms is at the bottom of the lane (1 mile)

Is there a shop in walking distance?

Yes the village shop and post office is at the bottom of the lane.

Where is the nearest food shopping town?

The village of Williton is 5 miles away. It has a butcher, baker a very good Co-Op and a Spar. Both Minehead and Bridgwater have Tesco's, Sainsburys, Aldi and Lidl and Bridgwater has also got a large M&S food hall.

Do supermarkets deliver?

Yes, they all do. 

 
CANCELLATION POLICY
 
Cancellations due to Government mandated tier or national lockdowns due to the Covid 19 pandemic

In the event that you are prevented from having your holiday due to either us or you being in a Government mandated tier level or a national lockdown that prevents you from travelling the following will be applicable:

What you will be refunded: 100% of any accommodation & dog fees (if applicable) that you have paid.

What we will retain: The 8% booking fee which you paid when you made your booking. This fee is a disbursement to cover some of our expenses incurred during the booking and then subsequent cancellation process. These costs include our admin costs, bank fees and accounting fees.

 

Cancellations for reasons other than those related to the Covid 19 pademic

In the event that you or any of your party wish to cancel your holiday for any reason to include but not limited to, accident, illness (including Covid) a requirement or recommendation to self-isolate, quarantine, shield, family emergencies, bereavement (of both human and pet) other than those mentioned above (ie in the even of a national lockdown or a tier level that prevents you from travelling) the following will be applicable:

Our undertaking: We will seek to re-let your holiday by advertising it as available on our website and other social media platforms as appropriate. 



If we are able to re-sell your holiday:


What you will be refunded: In the event that we are able to re-book your holiday we will refund the accommodation & dog frees (if applicable) that you have paid less - 

What we will retain:

 

The booking fee: The 8% booking fee which you paid when you made your booking. This fee is a disbursement to cover some of our expenses incurred during the booking and then subsequent cancellation process. These costs include our admin costs, bank fees and accounting fees.

The cost differential: If we have to reduce the cost of the holiday in order to get it re-let. i.e. if you paid £550 for your break and we can only sell it at £500 then we will retain the difference of the £50 as this is a direct loss to us.

 

In this example the total you would receive back us would £550 less the 8% booking fee of £44 and less the cost differential in selling it on as in this example it would be less £50 so you receive back from us £456


If we are unable to re-sell your holiday:

 


If your holiday is more than 71 days away:

What you will be refunded: If you have paid your balance of your holiday or part thereof we will refund this to you.

What we will retain: Your 25% deposit & booking fee. NB for bookings made from 15th August 2021 the deposit is 33% and we will retain this amount & the booking fee.

 

If your holiday is 70 days or less away:

 

What you will be refunded:

The direct costs that we would have had to incur should your stay have gone ahead as planned these would include: welcome pack, house keeping and laundry. 

What we will retain: The full cost of your holiday less the direct costs as stated above

 

 

 
YOUR HOLIDAY INSURANCE

Q: Why do you suggest I have travel insurance for a UK holiday do I really Need it?

A: We strongly advise that you do

 

We can not recommend highly enough that you take out holiday insurance with a reputable insurer to cover you in the event that you have to cancel your holiday. It is your responsibility to check that your insurance cover is adequate and provides for such risks, but not limited to, as illness (including Covid related illness) requirement to self-isolate, shield, accident, bereavement (of both human and pet) and the provision for bad weather in particular snow.  If you choose not to take out UK travel insurance, then you accept responsibility for ANY loss that you may incur due to your cancellation.

Q: Can you recommend which insurance company I should use?

A: I'm sorry we are unable to do this as we not licensed by the FCA to do so

There are many organisations offering UK holiday cancellation cover and many now also provide for Covid illness/self isolation cancellation cover.  Here are a few examples of organisations:  Trail Finders  Go Compare  & the Post Office.

 

Please note that we we do not sell insurance, we do not recommend any particular company, we receive no financial gain from these companies, they are purely here to demonstrate that there are organisations who cover UK holidays and some who will cover you in the event that you become unwell with Covid 19, or that you are required to self isolate and are unable to take your holiday. 

Q: Is UK travel insurance expensive?

A: No it really isn't. 

As a couple in 50's & 60's (eek don't tell anyone!) we pay £40 a year. For this we can have as many staycations as we want. We have up to £2'500 baggage limit (say if it got lost on a train) and cancellation cover of up to £5'000.

For us it a total no brainer not to have this insurance in place. It is in expensive and it gives us peace of mind that should we have to cancel due medical or unforeseen circumstances we can and we will  receive the cost of our holiday back.

Q: Surly if I want or need to cancel my holiday I can and you will give us a refund or allow us to defer our booking - this is what we were able to do during 2020 with the covid pandemic?

A: Sadly not! 

 

Whilst we hope that nothing prevents you from taking your holiday/break with us, but should it we would hate for you to be out of pocket and as you will see from our cancellation policy above if you are unable to take your holiday (with the exception of Government mandated national or tier lockdowns to do with the Covid 19 pandemic) then you will be fully responsible for the cost of your holiday.  Please understand that even should you wish to just defer your holiday to a later date this causes considerable admin and re-marketing costs for us and we simply can not afford to absorb these costs ourselves.

It is your responsibility to check that your insurance cover is adequate and provides for such risks as illness, accident and the provision for bad weather in particular snow.