FAQ'S

When deciding to book a holiday there are often many questions that need answers, and below are just some of the ones that we often get asked together with their answers. If you have any further queries please do not hesitate to contact us. Please note once you have confirmed your holiday you will be sent a link to the digital "Guest Information" book for your luxury pet friendly cottage in which we have tried to anticipate your every need. In this digital book you can expect to find an insider’s guide to the area’s must see attractions, hidden gem restaurants, best local pubs and activities, together with property specific details such as directions and instructions how to use the appliances.

COTTAGE RELATED
 

Are the cottages suitable all year round?

Yes they are. They are toasty warm in the winter and lovely and cool in the summer.

Are the cottages private?

The cottages are all detached and are very private. The Quantock Hide is set away from the other 2 and offers the ultimate in privacy.

Do the luxury cottages have central heating?

Yes they do. Coleridge and Greenway have wall to wall underfloor heating. The Quantock Hide has normal wall mounted radiators and underfloor heating in the bathing areas. We should also mention that each and every bathroom has heated towel rails - nothing worse than having a damp towel!

Do the cottages have a coffee machine?

Yes, each cottage has a Nescafe Dolce Gusto machine, together with filter coffee machines for those who like their coffee the old fashioned way. And so tea drinkers don't feel left out, each cottage has its own full tea set!

Do you supply logs for the wood burner?

We supply the first basket of logs for you. The village shop at the end of the road sells logs and kidling.

Do you supply towels?

Yes we supply both robes and bath towels. Please could you bring your own beach and dog towels.

Are there washing machines?

Yes. Each cottage has a washer/drier, iron, ironing board and airing rack.

 

Do you provide high chairs and travel cots?

We do have high chairs but please let us know in advance of your stay if you need one. Due to the latests H&S guidelines we regret we are no longer able to offer travel cots. Please could you bring your own.

Is there a fridge? 

Each cottage has a full size American style fridge freezer so there is plenty of storage space.

Are the cottages suitable for honeymoons?

Yes, all three cottages are. They are all luxurious, private and romantic. The most romantic is the Quantock Hide with its silk canopied bed and roll top bath for two. This cottage is our most popular for honeymoons and mini-moons.

Does every cottage have a hot tub and can it be used all year round?

Yes, each property has its own hot tub. The hot tubs are heated all year round for our guest use. We change the water for every guest so it may not be fully heated on the 1st night. The hot tubs are available for use all year round.

Do you supply basics?

.Yes we do supply tea towels and oven gloves. In your cottage you will also find a starter pack of tea, coffee, salt, pepper, loo paper (2 x rolls per toilet) , basic cleaning materials, olive oil etc.

 

Is there a hair dryer?

Yes, each bedroom has a hair dryer.

Do you have Wifi?

Yes, each cottage has WIFI. Superfast has yet to reach us but we actually have very good speed.

Do supermarkets deliver?

Yes they all do.

DOG RELATED
 
My dog does not like other dogs, is this a problem?

About 80-90 % of our canine guests are rescue people and the majority have issues of some sort or another so the cottages and their gardens (ie tall close board garden fencing) are designed to account for this. The Quantock Hills are very quiet if you see anyone else it is a rarity The dog zone is only for our cottage guests use and for the 3 years that we have had it I don't know of one occasion when someone has had to queue to use it.

 Is the local pub dog friendly?

Yes we have 2 within walking distance. The Hood Arms is at the bottom of the lane. The food here is exceptional. We also have the Plough Inn at Holford, again this is a very good local pub.

Do you have lots of rules?

No, not at all. We appreciate that you are a responsible dog owner and that you will look after our much loved and cherished cottages and their gardens as you do your own home. If your dogs like to sit on the sofa not a problem just bring lots of blankets to cover them. The only thing we ask is that dogs not be left in the cottages and or gardens by themselves. They are in a strange environment and they may not behave with the decorum that they do at home. Everywhere in Somerset is dog friendly and Karen who lives in the village offers a dog walking and sitting service if you did want to nip out without the woofies.

Are the gardens properly secure?

Each cottage garden is well fenced and we haven specific doggie gates so you can decide how many of the garden "rooms" you want your dogs to have at any one time.

 

Is there area good for walking and how far do we have to get for walks?

Yes! Some of the very best walking in the country is at the end of your garden with 9,500 acres of Quantocks (SSSI & AONB). The coast is also only a mile and a half away. We also have our 3/4 acre enclosed woodland doggie playzone with agility course.


Are the beaches dog friendly all year round?

Yes. All the local beaches are dog friendly year round, although in the summer at Minehead beach you have to keep to the right hand side. For best sandy beaches, Blue Anchor, Dunster and Bream Beaches fit the bill. Your local beach is Kilve, is a mile and a half away.

Do you have a hose to wash the dogs off?

Yes each cottage has a dedicated doggie spa area which has hot and cold shower taps, doggie baths and a drying area.

 
GARDEN RELATED
Is there a BBQ?

We provide charcoal BBQ's. Charcoal can be purchased from the village shop at the end of the lane.

Is there parking off road and how many cars can we fit?

Yes each cottage has their own off road parking spaces, and yes there is plenty of room per cottage to park multiple cars.

Are the gardens lit? 

Each of the gardens have dusk to dawn ambient lights and also PIR's so you will be able to see the woofies when they go out for their late night business.

LOCAL AREA RELATED
 
 
Is there a pub in walking distance?

Yes, the Hood Arms is at the bottom of the lane (1 mile)

Is there a shop in walking distance?

Yes the village shop and post office is at the bottom of the lane.

Where is the nearest food shopping town?

The village of Williton is 5 miles away. It has a butcher, baker a very good Co-Op and a Spar. Both Minehead and Bridgwater have Tesco's, Sainsburys, Aldi and Lidl and Bridgwater has also got a large M&S food hall.

Do supermarkets deliver?

Yes, they all do. 

 
CANCELLATION POLICY
 
Cancellations due to Government mandated tier or national lockdowns due to the Covid 19 pandemic

In the event that you are prevented from having your holiday due to either us or you being in a Government mandated tier level or a national lockdown that prevents you from travelling the following will be applicable:

What you will be refunded: 100% of any accommodation & dog fees (if applicable) that you have paid.

What we will retain: The booking fee. This fee is a disbursement to cover expenses incurred during the booking and then subsequent cancellation process.

 

Cancellations for reasons other than those related to the Covid 19 pademic

In the event that you or any of your party wish to cancel your holiday for any reason to include but not limited to, accident, illness (including Covid) a requirement or recommendation to self-isolate, quarantine, shield, family emergencies, bereavement (of both human and pet) other than those mentioned in point 3.a the following will be applicable:

Our undertaking: We will seek to re-let your holiday by advertising it as available on our website and other social media platforms as appropriate. 



If we are able to re-sell your holiday:


What you will be refunded: In the event that we are able to re-book your holiday we will refund the accommodation & dog frees (if applicable) that you have paid less - 

What we will retain:

 

The booking fee: which is 8% of your holiday cost. This fee is a disbursement to cover expenses incurred during the booking and then subsequent cancellation process. Just under 3% of the total booking fee is the cost to us of utilising the services of a 3rd party secure payment gateway organisation for when you pay either by debit or credit card.

The cost differential: If we have to reduce the cost of the holiday in order to get it re-let. i.e. if you paid £550 for your break and we can only sell it at £500 then we will retain the difference of the £50 as this is a direct loss to us.

 

In this example the total you would receive back us would £550 less the 8% booking fee of £44 and less the cost differential in selling it on as in this example it would be less £50 so you receive back from us £456



If we are unable to re-sell your holiday:

 


If your holiday is more than 71 days away:

What you will be refunded: If you have paid your balance of your holiday or part thereof we will refund this to you.

What we will retain: Your 25% deposit & booking fee.

 

If your holiday is 70 days or less away:

 

What you will be refunded:

The direct costs that we would have had to incur should your stay have gone ahead as planned these would include: welcome pack, house keeping, gardening, maintenance and laundry. 

What we will retain: The full cost of your holiday less the direct costs as stated above

 

 

 
YOUR HOLIDAY INSURANCE

Q: Why do you suggest I have travel insurance for a UK holiday do I really Need it?

A: We strongly advise that you do

 

Just as you would have travel insurance for a holiday abroad it is strongly advised that you do the same for your staycation. Although you may not need to worry about medical cover as you would for a holiday abroad, as you’ll still be able to receive NHS care; you may still want to be covered in the event that you have to cancel your holiday for unforeseen reasons such as illness, injury, bereavement (of both human and pet) and adverse weather.

 

Q: Can you recommend which insurance company I should use?

A: I'm sorry we are unable to do this as we not licensed by the FCA to do so

What we are allowed to suggest is that you look at sites such as compare the market.com. Here is the link to their UK trip insurance www.comparethemarket.com/travel-insurance/content/staycations-and-uk-trip-insurance please note that we we do not sell insurance, we receive no financial gain from these companies, they are purely here to demonstrate that there are organisations who cover UK holidays and some who will cover you in the event that you become unwell with Covid 19 and are unable to take your holiday. ​

Q: Is UK travel insurance expensive?

A: No it really isn't. 

As a couple in 50's & 60's (eek don't tell anyone!) we pay £40 a year. For this we can have as many staycations as we want. We have up to £2'500 baggage limit (say if it got lost on a train) and cancellation cover of up to £5'000.

For us it a total no brainer not to have this insurance in place. It is in expensive and it gives us peace of mind that should we have to cancel due medical or unforeseen circumstances we can and we will  receive the cost of our holiday back.

Q: Surly if I want or need to cancel my holiday I can and you will give us a refund or allow us to defer our booking - this is what we were able to do during 2020 with the covid pandemic?

A: Sadly not! 

 

Whilst we hope that nothing prevents you from taking your holiday/break with us, but should it we would hate for you to be out of pocket and as you will see from our cancellation policy above if you are unable to take your holiday (with the exception of Government mandated national or tier lockdowns to do with the Covid 19 pandemic) then you will be fully responsible for the cost of your holiday. 

It is your responsibility to check that your insurance cover is adequate and provides for such risks as illness, accident and the provision for bad weather in particular snow. 

AVAILABILITY

BOOK NOW TO AVOID DISAPPOINTMENT 

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CONTACT

01278 741643 //  07900 888057 //  07810 540940

 


emma@quantockcottages.co.uk


Beech Hanger,

Holford, Somerset,

TA5 1SG 


For your satnav: TA5 1SQ (to avoid a very bumpy journey...!) 

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