BOOKING CONDITIONS

To view the booking conditions that were in place at the time you made your booking please select from the 3 tabs below

FOR BOOKINGS MADE AFTER 7 TH JANUARY 2021
 


1. THE CONTRACT

 The Contract for a short-term holiday rental will be between the Owners of Coleridge, Greenway and the Quantock Hide cottages (referred to as “us” or “we”) and the lead booker (referred to as “you”) under the following booking conditions English law will govern the Contract.
 
The Contract will be subject to these booking conditions and must be complied with. The lead booker agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to and must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. 




2. PAYMENT
Bookings are confirmed on receipt of the booking form and receiving the deposit of 25% of the holiday cost or 100% of the holiday cost if the commencement date of your holiday is within 56 days. The balance of the rental of the accommodation cost will be due for payment 56 days before the arrival date. You will be sent an email notification that the balance is due 5 days prior to the balance due date. If your payment has not been received by 54 days before the commencement date of the holiday, we will assume that you wish to cancel and we reserve the right to re-let the holiday. If we are unable to re-let the holiday you remain liable for the outstanding balance of the cost of the holiday and your deposit is non-refundable. No entry to properties will be allowed without payment, in full, being cleared beforehand.


3. CANCELLATION
Cancellations must be immediately notified to us by email. 
 


a) Corona Virus 19 Pandemic

 

In the event that you are prevented from having your holiday due to either us or you being in a Government mandated tier level or a national lockdown that prevents you from travelling the following will be applicable:

What you will be refunded: 100% of any accommodation & dog fees (if applicable) that you have paid.

What we will retain: The booking fee which is 8% of your holiday cost. This fee is a disbursement to cover expenses incurred during the booking and then subsequent cancellation process. Just under 3% of the total booking fee is the cost to us of utilising the services of a 3rd party secure payment gateway organisation for when you pay either by debit or credit card


b) Cancellation for reasons other than those related to the Corona Virus 19 Pandemic

In the event that you or any of your party wish to cancel your holiday for any reason to include but not limited to, accident, illness (including Covid) a requirement or recommendation to self-isolate, quarantine, shield, family emergencies, bereavement (of both human and pet) other than those mentioned in point 3.a the following will be applicable:

Our undertaking: We will seek to re-let your holiday by advertising it as available on our website and other social media platforms as appropriate. 



If we are able to re-sell your holiday:


What you will be refunded: In the event that we are able to re-book your holiday we will refund the accommodation & dog frees (if applicable) that you have paid less - 

What we will retain:  The booking fee & the cost differential if applicable: If we have to reduce the cost of the holiday in order to get it re-let. i.e. if you paid £550 for your break and we can only sell it at £500 then we will retain the difference of the £50 as this is a direct loss to us.

 

In this example the total you would receive back us would £550 less the 8% booking fee of £44 and less the cost differential in selling it on as in this example it would be less £50 so you receive back from us £456



If we are unable to re-sell your holiday:

 


If your holiday is more than 71 days away:

What you will be refunded: If you have paid your balance of your holiday or part thereof we will refund this to you.

What we will retain: Your 25% deposit & booking fee.

 

If your holiday is 70 days or less away:

 

What you will be refunded:

The direct costs that we would have had to incur should your stay have gone ahead as planned these would include: welcome pack, house keeping, gardening, maintenance and laundry. 

What we will retain: The full cost of your holiday less the direct costs as stated above

 

4. YOUR HOLIDAY INSURANCE

We can not recommend highly enough that you take out holiday insurance with a reputable insurer to cover you in the event that you have to cancel your holiday. It is your responsibility to check that your insurance cover is adequate and provides for such risks, but not limited to, as illness, accident, bereavement (of both human and pet) and the provision for bad weather in particular snow.  If you choose not to take out UK travel insurance, then you accept responsibility for ANY loss that you may incur due to your cancellation.

There are several organisations offering UK cancellation cover for Covid related cancellation to include  www.trailfinders.com/insurance#/step1 or www.coverwise.co.uk/travel-insurance/corona-virus.aspx or www.gocompare.com. please note that we we do not sell insurance, we receive no financial gain from these companies, they are purely here to demonstrate that there are organisations who cover UK holidays and some who will cover you in the event that you become unwell with Covid 19 and are unable to take your holiday. 


5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners.  No additional compensation, expenses or costs will be payable.


6. PERIOD OF HIRE & USE OF THE PROPERTY

You must not  use the property except for the purpose of a holiday during the holiday period and not for any other purpose or longer period. The agreement to stay in the property for the holiday period not not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period. 

 

7. LIABILITY
You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
 

8. RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
 

9. ACCURACY OF DETAILS
The information on the websites are as accurate as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied are accurate. Mistakes may occur from time to time and confirmation should be requested prior to booking. You must accept minor differences between text/photograph on the website and the actual property. We cannot accept responsibility should the property not conform to your standards. If a facility is particularly important to you, please check with us prior to booking.


10. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the Quantock Cottages website occupy the property, unless by prior arrangement with us. We reserve the right to terminate the holiday if this condition is not observed.

  
11. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. Failure to do so may result in charges for additional cleaning to return the property to its original state.  We reserve the right to make a charge where guests have contravened our request for the properties to be smoke free.


You undertake the leave the property secure if left unoccupied during the period of let. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to us or other neighboring properties.
 

12. DAMAGES & BREAKAGES
You must report and pay to the us the cost of any damage or breakages made during your occupancy.


13. DOGS
Responsible pet owners are more than welcome and the following applies: Young pets i.e. dogs less than six months old at the time of the intended visit MUST be declared to us at the time of booking and authorised by us. If a puppy or young pet is taken to the property without our consent this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your young dog by either telephone or email to us.
Dog Owners are to observe the following rules (failure to do so may result in you being asked to leave without compensation) Dogs must be under strict control at all times while in the property, the gardens and the immediate area. This includes excessive barking. Any fouling of lawns must be cleared up. Dogs MUST NOT be left alone in the cottage or gardens. Dog are not allowed on the beds. All pet hair must be cleared before departing. Failure to do so may incur an additional charge which is at the owner's discretion. Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so may incur subsequent charges. Each dog or pet will be charged at £30.00 per week or part week.


14. COMPLAINTS
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us or our designated representative at once to give us/ they the chance to resolve it. We value your custom and want you to return and we will do our best to resolve any problem. In no circumstances will compensation be considered for complaints raised after the holiday has ended when you have either not informed us or our nominated representative and given us/them the opportunity of investigating the complaint and endeavor to remedy the matter during the holiday.


15. WIFI

Wfi is provided for your use. You agree to reasonable and lawful usage of this service.

 


16. NIGHT LANTERNS & FIREWORKS
Fire works and night lanterns are expressly forbidden as they are a fire hazard and can cause death and or injury to local livestock and wildlife.  

 


17. GENERAL

In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.


 

 

 




FOR BOOKINGS MADE BETWEEN 

8TH JUNE 2020 & 7TH JANUARY 2021
 

 

THE CONTRACT


 
The Contract for a short-term holiday rental will be between the Owners of Coleridge, Greenway and the Quantock Hide cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. English law will govern the Contract and this agreement is made on the basis that the property is to be occupied by the holidaymakers for a holiday as stated in the Housing Act 1988 Schedule 1 Paragraph 9 and the holidaymakers acknowledge that the tenancy granted is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
 
 The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request.


When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.


PAYMENT
Bookings are confirmed on receipt of the booking form and receiving the deposit of 25% of the holiday cost or 100% of the holiday cost if the commencement date of your holiday is within 56 days. The balance of the rental of the accommodation cost will be due for payment 56 days before the arrival date. You will be sent an email notification that the balance is due 5 days prior to the balance due date. If your payment has not been received by 54 days before the commencement date of the holiday, we will assume that you wish to cancel and we reserve the right to re-let the holiday. If we are unable to re-let the holiday you remain liable for the outstanding balance of the cost of the holiday and your deposit is non-refundable. No entry to properties will be allowed without payment, in full, being cleared beforehand.


CANCELLATION
Cancellations must be immediately notified to us by email. 


Any new booking placed after 8 June 2020 with an arrival date after 01 August 2020 have cancellation protection cover. If you wish to cancel you need to alert us immediately in writing.  The cancellation protection allows you to cancel from 60 days up to and including 2 days before check-in date for whatever reason and you will receive a full refund of the Accommodation Costs you have paid. Only Accommodation costs are refunded. Additional extras, such as the booking fee, dog charges and secure payment charges are not refunded. Refund payment for cancelled bookings will be processed back to the cancelling guest on the scheduled date of check-out of the original booking and this will be refunded to the original payment method. NB please note that the funds will leave our account on the original day of check-out but during this pandemic due to the volume that the clearing houses/card companies are dealing with it can take payment between 7-30 working days to reach the account of the cancelling guests nominated bank.

Cancellations made 1 day prior to or on the day of check-in will not be eligible for refund. Example: for a check-in on Friday you could cancel the prior Wednesday, but not Thursday (1 day prior) or Friday (day of check-in).

If you cancel outside of the 60 and 2 days then you will not be covered for cancellation your deposit is non refundable and if we are unable to resell your stay, you will be liable for the balance and as such, we strongly suggest that you take out your own Cancellation Insurance with a reputable insurer. It is your responsibility to check that your insurance cover is adequate to include provision for bad weather, medical issues, epidemics and pandemics. In the event of adverse weather conditions on your arrival day and you are unable to travel/reach the cottage, but the cottage has been made ready and is available for your use no refund will be given and this will not be covered under the cancellation protection cover as it will be on the day of your arrival and not between the 60-2 days before.

 

Bookings placed before 8 June 2020 are not cancellation protected and are subject to the terms and conditions under the Green Heading below. These were the terms that you signed up to. 
 

CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions where we are unable to prepare the Cottage, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners.  No additional compensation, expenses or costs will be payable.


LIABILITY
You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
 

RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
 

ACCURACY OF DETAILS
The information on the websites are as accurate as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied are accurate. Mistakes may occur from time to time and confirmation should be requested prior to booking. You must accept minor differences between text/photograph on the website and the actual property. We cannot accept responsibility should the property not conform to your standards. If a facility is particularly important to you, please check with us prior to booking.


NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the Quantock Cottages website occupy the property, unless by prior arrangement with us. We reserve the right to terminate the holiday if this condition is not observed.

  
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. Failure to do so may result in charges for additional cleaning to return the property to its original state.  We reserve the right to make a charge where guests have contravened our request for the properties to be smoke free.


You undertake the leave the property secure if left unoccupied during the period of let. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to us or other neighbouring properties.
 

DAMAGES & BREAKAGES
You must report and pay to the us the cost of any damage or breakages made during your occupancy.


DOGS
Responsible pet owners are more than welcome and the following applies: Young pets i.e. dogs less than six months old at the time of the intended visit MUST be declared to us at the time of booking and authorised by us. If a puppy or young pet is taken to the property without our consent this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your young dog by either telephone or email to us.
Dog Owners are to observe the following rules (failure to do so may result in you being asked to leave without compensation) Dogs must be under strict control at all times while in the property, the gardens and the immediate area. This includes excessive barking. Any fouling of lawns must be cleared up. Dogs MUST NOT be left alone in the cottage or gardens. Dog are not allowed on the beds. All pet hair must be cleared before departing. Failure to do so may incur an additional charge which is at the owner's discretion
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so may incur subsequent charges. Each dog or pet will be charged at £30.00 per week or part week.


COMPLAINTS
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us or our designated representative at once to give us/ they the chance to resolve it. We value your custom and want you to return and we will do our best to resolve any problem. In no circumstances will compensation be considered for complaints raised after the holiday has ended when you have either not informed us or our nominated representative and given us/them the opportunity of investigating the complaint and endeavour to remedy the matter during the holiday.


GENERAL
In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.

 

FOR BOOKINGS MADE BEFORE 8TH JUNE 2020


THE CONTRACT

 

FOR BOOKINGS MADE BEFORE 8th JUNE 2020 THESE WERE THE T'CS & C'S YOU SIGNED.

 

Booking Conditions

 

Bookings are made and accepted on the following conditions:
1.Simon and Emma Oliver, (the Owners) accept no responsibility for Personal injury to the guests and his/her invitees (jointly known as the Holidaymakers) or loss of or damage to their property, or for all matters over which the Owners have no control.
2.This agreement is made on the basis that the property (The Property) is to be occupied by the holidaymakers for a holiday as stated in the Housing Act 1988 Schedule 1 paragraph 9 and the holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
3. To be eligible to make a Booking and enter into a Rental Contract you must be 18 years of age or over and have the legal capacity to enter into legally binding agreements and possess a valid payment method such as a valid debit/credit card, or any other options as shown on the payment page.
4.A deposit of 50% of the holiday (deposit) OR if the holiday is due to start within 56 days of the date of a Booking Request 100% of the Rental Charge must accompany the booking form. This deposit is non refundable.
4.1 No bookings are valid until confirmed by the owners.
4.2.Once a booking is confirmed by the owners the guest is responsible for the balance of the cost of the holiday. This shall be paid not later than 56 days prior to the date on which the booking is due to start.
4.3.The Owners reserve the right to relet any holiday where any monies due are more than 4 days in arrears. If the Owner is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday.
4.5.In the event that the holidaymaker has to cancel their booking, they should notify the Owner immediately in writing. The cancellation takes effect when the Owner has received written confirmation from the Holidaymaker. If the Booking is cancelled after the balance of the Rental Charge becomes payable (the 56 days prior to the holiday start date) such balance shall remain payable notwithstanding cancellation.
4.5.1 No refunds will be given on the cancellation of a Booking by the Holidaymaker.
4.6 It is strongly suggested that Cancellation Insurance is taken out with a reputable insurer. It is your responsibility to check that your insurance cover is adequate to include provision for bad weather.
4.6.1 In the event of adverse weather conditions and you are unable to travel/reach the cottage, but the cottage has been made ready and is available for your use no refund will be given.
5.This agreement shall be binding on and ensure to the benefit of the parties to this Agreement and their respective personal representatives and successors, and references to any party shall include that party's personal representatives and successors.
6.The owners may cancel the booking in the event of the accommodation being unavailable due to circumstances outside our reasonable control such as fire or contamination to the water supply. The Owners will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment.
7.A guest requiring a booking to be altered once the booking has been confirmed will be charged £20.00 if a revised confirmation is required – this will be at the owners discretion.
8.The holidaymakers shall keep the property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the start of the holiday and shall leave the property in the same state of cleanliness in the order that it was found. Failure to do so may result in charges for additional cleaning to return the property to its original state. The Owners reserve the right to make a charge where guests have contravened an owners request for the property to be smoke free.
9. The holidaymaker must report and pay to the Owners the cost of any damage or breakages made during their occupancy.
10.The holidaymakers right to occupy the Property may be forfeited without compensation if: More people or pets than specified on the Booking Form attempt to take up occupation. The maximum number of guests is 4 adults and 1 babe in arms who must be able to sleep in a travel cot type bed and be 12 months or under at the time of the holiday. Unless otherwise agreed in writing the maximum number of dogs permitted is 3.
11. Any activity is undertaken which may cause unreasonable damage, noise or disturbance.
12. in the event of there being cause for complaint about the property, the matter should be taken up with the Owner/owners representative at once. This must be done whilst you are still at the property so that on the spot investigation can be made and if necessary remedial action taken. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the holidaymakers have denied the Owners/caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
13.The Owners or their representatives shall be allowed access to the Property at any reasonable time during any occupancy.
14. Responsible pet owners are more than welcome and the following applies: Young pets i.e. dogs less than six months old at the time of the intended visit MUST be declared to the Owner at the time of booking and authorised by the owner. If a puppy or young pet is taken to the property without the consent of the owner this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your young dog by either telephone or email to the owner. Dog Owners are to observe the following rules (failure to do so may result in you being asked to leave without compensation).Dogs must be under strict control at all times while in the property, the gardens and the immediate area. This includes excessive barking. Any fouling of lawns must be cleared up. Dogs MUST NOT be left alone in the cottage or gardens. Dog are not allowed on the beds. All pet hair must be cleared before departing. Failure to do so may incur an additional charge which is at the owner's discretion
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so may incur subsequent charges. Each dog or pet will be charged at £30.00 per week or part week.
15.The information on the websites are as accurate as possible. However facilities may be altered or withdrawn for reasons outside the Owners control, in which case the owners cannot accept responsibility. The Owners make every effort to ensure that the property details supplied are accurate. Mistakes may occur from time to time and confirmation should be requested prior to booking. The holidaymaker must accept minor differences between text/photograph on the website and the actual property. The Owners cannot accept responsibility should the property not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with the Owners prior to booking.
16.The Booking Conditions will apply to all confirmed bookings.
17. Written Communications. You agree to receive communications from the Owners electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.

 
 
 

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CONTACT

01278 741643 //  07900 888057 //  07810 540940

 


emma@quantockcottages.co.uk


Beech Hanger,

Holford, Somerset,

TA5 1SG 


For your satnav: TA5 1SQ (to avoid a very bumpy journey...!) 

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